In order to better serve the needs of users and guide the use of timely after-sales service, we have always been based on the "customer-centric; people-oriented; technology industry" business philosophy. Based on the principle of "attentive service and reliable product quality", we make the following commitments to users:
I. Product Quality Commitment:
1. The products are manufactured and tested in accordance with national standards.
2. The product is tested by professional testing personnel to ensure that the product indicators meet your requirements.
3. If there is a quality problem with the product we provide during the warranty period, we are willing to assume all responsibilities. Second, delivery time commitment: We ensure that the products provided will deliver the goods to the designated place according to the time required by the customer. If your place has special requirements and needs to be completed in advance, we can negotiate with your place to ensure that your needs are met in a timely manner. Third, if the goods provided by the supplier are found out of the box, and any problems (including appearance damage) are found, they must be resolved in a manner acceptable to the user: timely repair and replacement and exchange for brand new products. 4. During the warranty period, if the same equipment and the same quality problem are still unable to be used for three consecutive repairs, we promise to replace the new equipment of the same brand and model and implement the "three guarantees" service for product quality. Outside the warranty period, the replacement and maintenance of the equipment is only charged for the cost of spare parts, and no manual technology and service costs are charged. V. Establish a reasonable sales service management system and system: 1. Pre-sale service. Set up a special sales service agency, the company will arrange relevant professionals to be responsible for teaching correct and timely use. 2. Sale service. In order to prevent unnecessary losses caused by improper use of the user, the company will send relevant technical personnel to the grassroots to provide technical guidance to the user during the use of the product. Ensure that the product is used correctly, so that users can use it safely and securely.